OUR PROMISE TO YOU

Providing Excellent Service To All Guests

OUR COMMITMENT TO YOU: PROVIDING EXCELLENT SERVICE TO ANY AND ALL GUESTS.

Cheeca Lodge and Spa is committed to providing outstanding service to any and all guests by being ADA-compliant for our guest's convenience.

ACCESSIBILITY ASSISTANCE

Should you have difficulty using or accessing any section of our website, please contact us immediately at ADA@Cheeca.com. Aside from working with you to ensure you are provided with the information and assistance you need; we're committed to ensuring that each feature on our site is accessible for everyone and will take the appropriate steps to address any shortcomings.

GOAL OF ACCESSIBILITY FOR EVERYONE

It is our goal to ensure that we are providing a seamless experience for everyone - on our website and at our resort. We aim to ensure that everyone is able to access all areas of our website and resort.

DIGITAL PARTNER COMMITMENT

Cheeca Lodge and Spa sources Sabre's SynXis booking engine for digital room reservation transactions. We are proud to partner with Sabre as they have also committed to digital accessibility and have taken steps to be compliant with the current standards. 

TAKING ACTION & ONGOING EFFORTS

We conduct audits to our site utilizing various tools and resources to assist us in implementing the necessary changes to make our site accessible to everyone including anyone using a screen reader, magnifier, voice recognition software, captions, alternative text and other assistive devices. We are working diligently to make these updates in a timely fashion and will continuously audit and update our site. If you are having any difficulty accessing or using any section of our website, please contact us immediately at ADA@Cheeca.com.

FEEDBACK

Please contact us at ADA@Cheeca.com or call 844-489-9664 if you have any feedback or suggestions on how we can improve the accessibility of our website.

ACCESSIBILITY FEATURES AT OUR ISLAMORADA, FLORIDA RESORT

  • Accessible rooms including roll in showers, grab bars at shower/toilet, hearing impaired rooms, and TDD phones with visual ringers.
  • Audible and visible fire alarms
  • Accessible automated doors in lobby
  • Accessible public areas including 32"+ door openings.
  • Lowered registration desk
  • Accessible parking spaces including van accessible, curb ramps, level access aisle.
  • Ramps or level entrances
  • Full sized elevators
  • Braille signage on elevators
  • Chair lifts into all pools
  • Accessible restroom stalls in public restrooms with grab bars and hands-free flush
  • Please contact our reservations team by email or by phone at 844-489-9664 for more information on how to reserve an accessible room.
  • Service animals must be with guest at all times and demonstrate good behavior - excessive barking or being aggressive towards other guests may lead to being asked to leave property. Should the service animal destroy or soil guestroom or property, a cleaning or replacement fee may be charged.
  • Emotional support animals are not trained to perform any specific task and may be treated as pets under our "Pups in Paradise" program. We welcome dogs under 70 lbs. in our Golf View Rooms and Suites which are based upon availability. A $100 per night pet fee applies. Guests who arrive with an Emotional Support Animal must already have a reservation in a Golf View Room or Suite. We cannot guarantee accommodation otherwise.